Posts Tagged 'Enterprise'

Good list of 2010 predictions for social media

Oct 27 post by Jennifer Leggio (ZDNet):

2010 Predictions: Will social media reach ubiquity?

The predictions are from 31 people in Jennifer Leggio’s personal network.   It’s a great collection, and valuable to read through all of them together.   A lot focus on use of social media for marketing, PR, and enterprise collaboration (a lot of the predictors are engaged in consulting or software for those areas).

Common themes:  Social media will indeed be ubiquitous; will spread more in the enterprise; will need more privacy controls (or not); will have more location-based apps; will require more filtering.

Here are a few excerpts that especially interest me:

Caroline Dangson, IDC@carolinedangson

“IDC survey data shows more than 50% of worldwide workers are leveraging the free, public social media sites like LinkedIn, Twitter and Facebook for business today. IDC believes the primary reason workers are using the consumer social media platforms is because their organization is not providing these types of tools itself”

(I believe there are other very good reasons for continued use of consumer social media platforms in organizations.  E.g., it’s hard to replicate the value of a global platform with 50+ million members .)

Peter Shankman, Help A Reporter Out@skydiver

“We’ll update to let people know where we are and where we’ll be. And the best part is, we won’t have to. 2010 will be the start of the time where our devices do it for us. FourSquare will auto-update our location via GPS, which will tell Twitter, who will add the #fb tag and notify Facebook”

“we’ll start to accept the concept that hey – maybe we really DO only need one social network ,which will bring us to 2011 – the year of the consolidation.”

Brian Sibley, Sibley PR@bsibley

“Domino’s experience taught us that when it comes to social media, you can’t just switch it on, like you can a traditional marketing tool. You have to invest the time to build a strong following in order to be able to use it as an arrow in your crisis communications quiver when the time comes”

Brian Solis, FutureWorks@briansolis

“2010 will be the year that we save us from ourselves in social  media…we will stop drinking from the proverbial fire hose and we will lean on filtering and curation to productively guide our experiences and  production and consumption behavior and interaction within each network.”

I’m looking forward to reading 2010 predictions from others.  Thoughts?

Facebook, LinkedIn, and usefulness in Organizations

Prediction by Charles Armstrong of Trampoline Systems (from January – I just found it thanks to a friend): In 2008 “Many companies will commission pilots of “Facebook for the enterprise”. Most will fail to deliver any value.” He gives two reasons: 1) Consumer networking techniques don’t work for the enterprise, 2) “the pilots will too often be set up without connection to a pressing business problem. This means there will be little urgency around the use of the new tools and little benefit to employees from adopting them.”

I agree. But I would bet that many, including Trampoline Systems, are working on integrations between private enterprise apps and the more “public” consumer platforms. The two types of platforms need each other in order to reach their full potential.

Facebook and LinkedIn are both ‘consumer’ platforms, but they each have very different strengths to contribute to applications for organizations and private networks. Facebook is great for social campaigns and “pushing power to the edges” – using the network of the organization (or cause) to spread messages and collective behavior. This is why so many NGOs are using Facebook.

LinkedIn, on the other hand, isn’t so good for social campaigns – which come across as too much like spam to LinkedIn users, partly because it doesn’t have the right tools. But LinkedIn is infinitely better for using trusted connections for traditional, high-value professional purposes – getting jobs; finding funding; finding, reference checking and landing new employees, experts and prospective partners; getting new intelligence, and gathering influence. Facebook can’t do these because it lacks a decent professional profile database, and it doesn’t have the search tools for finding people 3 degrees out. LinkedIn can almost be used as-is by organizations – if only they knew how and why. Trampoline Systems can obviously add features that can make LinkedIn’s global network a lot more useful, without giving up control over private data.


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